Shipping Regions & Fee Information
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✈Shipping Information
*Taiwan: Support Black Cat home delivery, 7-11, and FamilyMart convenience store pickup.
*Overseas: Shipments will be made via EMS or DHL.
All product shipments are scheduled to start May 2026. Please refer to the announcement on the official homepage for details.
*Taiwan delivery time: 3–7 business days after shipment.
*Overseas delivery time: 7–10 business days after shipment.
Actual delivery times depend on the courier’s operational status. Shipping and delivery conditions may vary during holidays, peak seasons, or due to force majeure.
✈International Delivery Regions
| Asia |
China (Mainland) Hong Kong Macau Singapore South Korea Vietnam Thailand Malaysia Philippines Indonesia |
|
North America |
United States Canada |
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Central & South America |
Mexico |
| Oceania |
Australia New Zealand |
| Europe |
United Kingdom France Germany Austria Belgium Denmark Finland Greece Italy Netherlands Poland Portugal Romania Spain Sweden Switzerland |
＊Please select “International Express” at checkout for the regions above.
＊If you place an order from a region we cannot deliver to (even if it appears in the list above), we will contact you and cancel the order.
＊For customers in Japan, please place orders via the official Japan website.
✈Shipping Fees
*The final international shipping fee can be viewed on the payment page.
*Due to possible fuel surcharges, shipping fees may vary depending on the payment month.
*Shipping fees are charged in the month of order payment, not the month of shipment. Please be aware in advance.
✈Customs, Duties and Taxes
*Please follow all laws and regulations of the destination country/region/state.
*Import duties, taxes, and customs fees may apply for overseas shipments and are the responsibility of the recipient.
*Due to possible fuel surcharges, shipping fees may vary depending on the payment month.
*Shipping fees are charged in the month of order payment, not the month of shipment. Please be aware in advance.
*These charges apply only to overseas shipments.
✈Notes
*For international shipments, we do not accept returns or refunds for reasons attributable to the recipient, except where the item is defective, damaged on arrival, lost, or returned undelivered (based on the carrier’s tracking information).
*If a package is returned because the recipient failed to pick it up, we will cancel the order upon receipt of the returned item. If you need re-shipment, please contact us before the order is canceled. Additional shipping fees may apply.
