◎ Credit Card Payment

We accept credit cards and debit cards issued by VISA, MasterCard, and JCB.

※ Credit card payment: We accept credit cards and debit cards issued by VISA, MasterCard, and JCB.
※ To protect the rights of both parties, please carefully read the product description, notes, and return / exchange policy before placing an order. Thank you.
※ Once an order is “completed and payment is successful,” please contact customer service if you need to request cancellation.
⇨ Each account is eligible for 1 free cancellation and refund processing.
⇨ Starting from the 2nd cancellation request under the same account, a processing fee of NT$30 will be charged per order.
※ To protect the rights of both parties, please carefully read the product description, notes, and return / exchange policy before placing an order. Thank you.

◎ Shipping Methods / Working Hours

• Our store supports home delivery and convenience store pickup within Taiwan.
• All shipments within Taiwan will begin distribution starting from September 2025, with the official announcement on the homepage as the final reference.
• Estimated delivery time is approximately 3–7 business days after shipment.
  Actual delivery time may vary depending on the courier’s logistics status. Delivery schedules may also be affected by holidays, peak seasons, or unforeseen circumstances.

◎ Order Instructions

• After completing your order, an order confirmation email will be sent. You can check your order’s shipping status by clicking the “Shipping Details” button in the email, or by visiting the website’s Order Lookup page. Enter your Order Number and Verification Code (found in the order confirmation email) to track your order. For any order-related inquiries, you are welcome to contact customer service via our official LINE account.

• Due to the recent surge in scams, fraudulent methods are constantly evolving. To protect your personal information, please pay special attention!

We will never call customers to request the following:

✖ Asking you to operate an ATM for transfers or any other actions
✖ Requesting your personal payment account or credit card information
✖ Asking for payment under the pretext of incorrect installment settings or membership benefits
✖ Requesting changes to ATM installment settings or account information

Most scam calls originate from numbers starting with +886. Please remain vigilant and ignore suspicious calls!

Fraudsters may claim issues related to order changes, refunds, installment cancellations, or membership discounts to trick you into operating ATMs or providing credit card information. These are scams — do not trust them.

If you receive a suspicious call, please contact customer service for verification.

◎ Returns & Exchanges

If you receive a product that is damaged, does not meet your expectations, or is missing items, please keep the product unopened and contact us within 7 days.

Notes:

1.Return / Exchange Period

• Returns and exchanges must be requested within 7 days of receiving the product. Requests made after this period will be considered invalid, and we will not process any return, exchange, or replacement requests.

2.Missing Items

• If any items are missing, please provide an unboxing video to customer service within 7 days of receipt. Requests submitted after 8 days cannot be processed.

3.Packaging Integrity

• Returns or exchanges will not be accepted if the product packaging is damaged or opened due to human handling.

Refund Process

Step 1

• Upon receiving the product, if you find it damaged, not as expected, or missing items, please keep the product unopened or retain video proof and contact us within 7 days.

• Note: Products with damaged or opened packaging cannot be accepted for return or exchange.

Step 2

• Contact customer service to request a return or exchange.

Step 3

• Ship the product back to the designated location (shipping costs are borne by the customer unless the item is defective).

Step 4

• Customer service will review the returned product.

Step 5

• You will receive an email notifying the result of the return review, and the refund process will begin.

Step 6

• Refund is completed.

Personal Data Protection Policy

IP mixer Global,Ltd. (hereinafter referred to as "IP mixer") collects, processes, and uses customers' personal data within the necessary scope to provide quality services and perform its duties or business activities.

To avoid infringement of customers' personal rights, IP mixer will collect, process, and use customers' personal data within the necessary scope in accordance with the Personal Data Protection Act and the principles of good faith. The purposes for which data are collected will be legitimate and reasonably related.

1. Acquisition of Personal Data

IP mixer will not obtain personal data by any unlawful means.

2. Purpose of Use of Personal Data

Personal data obtained by IP mixer may be collected, processed, and used by IP mixer and affiliated companies of IP mixer only within the scope necessary for the specified purposes of use, and appropriate measures will be taken.

The primary purposes include but are not limited to:

• For product delivery, payment processing, catalog and advertising distribution, related after-sales services, and other necessary contact purposes.

• To notify customers about new products and services.

• To collect statistical data for marketing, promotions, and product planning.

• To verify, display, change, add, or delete customer login information when identity confirmation is required.

3. Security Management of Personal Data

IP mixer will implement necessary and appropriate management measures for the personal data it acquires in order to prevent leakage or loss.

4. Use by Third Parties

If IP mixer entrusts all or part of the processing of acquired personal data to a third party, IP mixer will conduct strict examinations of such third parties and perform necessary and appropriate supervision to ensure proper and secure management of the personal data by the third party.

5. Provision of Personal Data to Third Parties

Except as required by law, IP mixer and its affiliated companies will not provide the acquired personal data to third parties without obtaining prior consent from the individual concerned.

6. Disclosure and Correction of Personal Data

If an individual requests disclosure of their personal data held by IP mixer, IP mixer will provide the information as soon as possible. If the personal data are incorrect and the individual requests correction, addition, or deletion, IP mixer will, after verification, process such requests as soon as possible and shall not refuse to do so except as permitted by law. If the identity of the requester cannot be verified, IP mixer may refuse to process the request.

Website Terms of Use

This website is operated and managed by IP mixer Global,Ltd., which has established these Website Terms of Use (hereinafter collectively referred to as "IP mixer" or "these Terms").

About the Service

Article 1 — Scope and Amendment of These Terms

1. These Terms govern the sales website and services provided by IP mixer and their respective users.

2. IP mixer may amend the contents of these Terms without prior notice to any user.

Article 2 — Product Purchases

1. Users may purchase products through this website.

2. When a user completes the ordering procedure for a product on this sales website, a sales contract for that product is established between the user and IP mixer.

3. The product delivery service provided under these services is limited to the delivery areas provided by the delivery companies designated by IP mixer.

Article 3 — Payment Terms

1. The payment amount for an ordered product is the total price of the products ordered by the user.

2. Users may pay for products ordered through this service using the payment methods displayed on the service's payment page.

3. When users pay by credit card, they must comply with the individual contract terms with the card issuer.

4. If the purchase amount reaches or exceeds TWD 3,000, taxation may apply. For details, please consult the Taiwan tax authorities. If a taxation notice is issued by the tax authorities, customers shall be responsible for paying the tax.

Article 4 — Returns & Refunds

1. Return requests will not be accepted more than seven days after product receipt. We recommend that customers check the products immediately upon delivery to protect their rights. If a product is damaged, stained, or inconsistent with the contents, please contact customer service within seven days. Exceptions may apply for promotions or if prior approval has been granted by IP mixer.

2. A uniform invoice number will be sent by email within seven days after the product is shipped.

3. Users must follow IP mixer’s separate return procedures when processing returns.

4. When users pay by credit card, they must comply with the individual contract terms with the card issuer.

Article 5 — Use of Users' Personal Data

IP mixer will take all reasonable measures to protect and manage personal data. Personal data provided by users through the use of this website will be strictly managed based on the Personal Data Protection Act. IP mixer will use the acquired data only in the following cases and will not provide it to third parties except as indicated below:

• When the user has given prior consent.

• When the payment transaction requires IP mixer to provide information to the card issuer designated by the user.

• When the credit card issuing company requests cooperation from IP mixer for an investigation due to concerns about credit card use.

• When required by law enforcement authorities (e.g., prosecutors, police) in accordance with legal procedures.

• To provide the purchaser's name, address, contact information to the delivery company, order processing company, sales outlets, or other entrusted processors for the purpose of delivering the goods purchased by the user.

• When government agencies, local public bodies, or entrusted parties request data from IP mixer in connection with legal matters and IP mixer must cooperate, or when the user has consented and omitting to provide the data would delay the handling of such matters.

Article 6 — Intellectual Property Rights

1. Users shall not use any content that constitutes this service without IP mixer’s permission.

2. If a user violates this provision and a dispute arises with IP mixer or a third party, the user shall be responsible for resolving the dispute and shall not cause any loss to IP mixer.

Regarding Users

Article 1 — Users

By using this service, users are deemed to have agreed to these Terms.

Article 2 — Registration for Use

1. When purchasing IP mixer products through this service, users must apply for purchase in the manner prescribed by IP mixer.

2. When IP mixer accepts the purchase in accordance with paragraph 1, IP mixer will send a purchase confirmation email.

3. If a user pays for a purchase by credit card, only a credit card issued in the user's own name may be used.

4. If IP mixer deems a purchase to be inappropriate, IP mixer may refuse such purchase.

Article 3 — Prohibited Conduct

Users are prohibited from the following acts:

(1) Registering for membership with falsified information.

(2) Engaging in behavior that interferes with the operation of this service or other actions that may affect the service.

(3) Damaging other users or causing loss to IP mixer.

(4) Infringing the trademark rights, copyrights, privacy rights, or other rights of other users or IP mixer, or engaging in acts that may affect such rights.

(5) Illegally using email accounts.

(6) Illegally using credit cards on this service.

(7) Committing criminal acts or acts contrary to public morals or acts that may cause such results.

(8) Other acts deemed inappropriate by IP mixer.

Users who violate the prohibited conduct may be subject to criminal or civil liability under civil and commercial law, trademark law, copyright law, and criminal law.

Article 4 — Termination of Contract

IP mixer may terminate the sales contract and cancel a user’s right to use this service without the user's consent under the following circumstances:

(1) When the user violates these Terms.

(2) When the user unlawfully uses this service or engages in inappropriate behavior that violates Article 3 (Prohibited Conduct).

(3) When the delivery address is unknown and delivery of the product is impossible.

(4) When payment for the service is delayed or other agreements are not fulfilled.

(5) When the card issuer designated by the user notifies IP mixer that authorization cannot be granted.

(6) When the user's payment ability becomes questionable and such fact is verified.

(7) When the product is out of stock or discontinued and cannot be shipped.

Article 5 — Management of Acquired Data

Personal data acquired through this service shall be used, corrected, suspended, or deleted in accordance with IP mixer’s regulations.

Other Disclaimers

1. Regarding product delivery, when IP mixer delivers products to the address designated by the user, IP mixer’s delivery obligation is deemed fulfilled.

2. When IP mixer is obliged to contact a user, it shall do so using the user’s registered email address. Once an email is sent, IP mixer’s obligation is deemed fulfilled.

3. IP mixer shall not be liable for any damages resulting from a user's inability to use this service.

4. IP mixer shall be exempt from liability for all matters handled based on the user's registered information.

5. IP mixer shall not be liable under any circumstances for damages, losses, or deficits arising from the use of this service.

6. Communication between IP mixer and users shall be primarily by email or telephone.

7. If a user causes damage to other users or third parties through the use of this service, that user shall be responsible for resolving and covering the costs; IP mixer shall bear no responsibility.

8. If issues arise that cannot be resolved by these Terms, both IP mixer and the user shall negotiate in good faith to resolve them promptly.

9. If litigation becomes necessary as a result of using this service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

10. If a user fails to pay amounts due or incurs liability for damages due to other violations of these Terms and IP mixer engages an attorney, any attorney fees charged in accordance with the attorney’s fee schedule shall be borne by the user.