※ Pre-order orders must be fully paid during the pre-order period. An order is considered confirmed once you receive the order confirmation email.
※ Product images are for reference only due to variations in device displays; please refer to the actual product.
※ After an order is completed, if you need to cancel or modify the order due to incorrect details, please contact customer service to request a change or cancellation.
・LINE Customer Service: @009mrkyu
・Customer Service Email: spcollect.info@gmail.com
※ Reminder:
Because pre-order production begins only after an order is confirmed, once the pre-order period ends (April 21, 2025, 22:59 GMT+8) orders that have completed checkout and payment cannot be canceled.
※ To protect both parties’ rights, please read the product description, notes, and return/exchange policy carefully before placing an order. Thank you.
※ To ensure order information is not lost, this product set requires member registration to purchase. This website supports login via LINE, Facebook, and Google. Please note that accounts created with different login methods are not linked/interoperable.
◎ Storewide Promotion
※ TWD 2,000 per order: TWD 100 discount
※ TWD 2,500 per order: TWD 120 discount
※ TWD 3,600 per order: TWD 150 discount
※ These discounts cannot be combined.
◎ Payment Methods
※ Credit card payments: We accept credit cards/debit cards issued by VISA, MasterCard, and JCB.
※ Convenience Store Barcode Payment (Taiwan only): 7-Eleven, FamilyMart. If using barcode payment, please complete payment within 2 days (D+2).
※ To protect both parties’ rights, please read the product description, notes, and return/exchange policy carefully before placing an order.
※ Before the pre-order deadline:
Once the order is completed and payment is confirmed, please contact customer service if you need to cancel the order.
⇨ Each account is eligible for one free cancellation/refund.
⇨ For the second or subsequent cancellation/refund requests from the same account, a TWD 30 handling fee per order will be charged.
※ Orders cannot be canceled after the pre-order period ends.
※ To protect both parties, please carefully read the product description, notes, and return/exchange policy before placing your order. Thank you.
◎ After-sales / Returns & Exchanges
Policies may vary depending on the collaboration or product.
Please refer to each product page for full details before purchasing.
1. Pre-order Items
・Can I return a pre-order item?
→ Pre-order items are made-to-order and limited-time only. Returns are not accepted after the sales period ends, except in cases of defects.
・What if my item is defective?
→ If you receive a defective item, please contact our support team within 7 days of receipt, we will assist you with a replacement or refund as soon as possible.
For the exchange process details, please refer to the “Returns & Exchanges” page.
2. In-stock Items
・Can I return an in-stock item?
→ Yes, in-stock items are eligible for returns under our standard return policy.
・What are the return requirements?
→ To request a return / exchange,
。Please contact our support team within 7 days of receipt with product images.
。The item will not be accepted if the product packaging has been deliberately damaged or opened.
。For non-defective returns or exchanges requested for personal reasons, customers are responsible for all reshipping fees.
For more detail, please check the process details under the “Returns & Exchanges” page.
